Professional Services

Implementation Services

Our Implementation Services are based on the deliverables and activities essential to getting A10 products into production. There are several levels of engagement, depending on your needs and budget. Notes: Travel and expenses can be purchased as part of package price or charged as incurred. All hours must be used within three months of the package kick-off. Package must be completed within one year of purchase. All hours must be used continuously, with no breaks in activity after starting.

Scoped to fit your needs

Implementation packages are scoped for various time lengths to match your deployments. After we understand the complexity and scope of your project, your sales team will suggest the right fit package. Projects are bound by time and we define the activities we expect during that time.

Work your way

A10 Professional Services has a track record of successful deployments by working with customers remotely. Remote work can allow more flexibility as you work through your project. We understand that onsite PS is required at times and offer that as well. Travel costs are built in for in-country travel – that is, where we have engineers already in your country to visit.

Statement of Work

All Professional Services projects require a signed Statement of Work which allows you the opportunity to discuss the project with us to get the details right. As well as delivering on our mission of a great implementation, we leave you with diagrams of your network as built and a closure document to confirm what we’ve done.

Typical activities during an implementation

Notes: Travel and expenses can be purchased as part of the package price or are charged as incurred. All hours must be used within three months of package kick-off. Package must be completed within one year of purchase. All hours must be used continuously, with no breaks in activity after starting.

Ongoing Success

Once you’ve fully installed your A10 solutions, you may want additional Professional Services to ensure optimal network performance. The following services are available.

Ongoing Success Services

Health Check

Our Heath Check service offers review of deployed configuration and analysis to improve monitoring. This package ensures the correct deployment and optimizations of your A10 solutions. An A10 consultant works with you and your team either onsite or remotely to determine the right approach for maximizing your investment.

SSLi Card Install (for non-A10 branded appliances)

A Professional Services engineer will expertly install your SSLi card, monitor it with live or test traffic and run tests to confirm successful behaviors. This service can be performed onsite or you can ship your units to the closest A10 office. You are responsible for the cost of the card and shipping costs. This service is not available for A10 Networks’ appliances.

14045 Upgrade

The 14045-upgrade package is designed for customers who have A10 Networks' solutions and will upgrade a current implementation to 14045 devices. An A10 Professional Services Engineer will work with your team to complete the upgrade. The purchase of the 14045 device is not included in this package’s pricing.

Enablement

The 14045-upgrade package is designed for customers who have A10 Networks' solutions and will upgrade a current implementation to 14045 devices. An A10 Professional Services Engineer will work with your team to complete the upgrade. The purchase of the 14045 device is not included in this package’s pricing.

Harmony Controller Deployment

You will work with a PS Engineer to get Harmony configured and ready-to-go. In the process of the deployment, there is knowledge transfer so that your team understands options and settings. This gives you the solid start you need with Harmony Controller.

Flexible Use Package

The Flexible Use Package provides service hours that can be used when a project or need arises. To allow for the greatest flexibility, this package offers access to the expertise of an A10 consultant as needed, such as when you require assistance with troubleshooting, optimization, migrations and strategic planning either onsite or remotely. (Note: This is the only package that does not need to be consumed continuously, i.e. you can use it as you go. It is a “bucket” of hours.)

Resident and Account Engineer Services

Resident and Account Engineers are available to embed into your teams, working alongside them on strategic work and daily operations.

Resident Engineering

If you have limited staff to address your networking needs, a Resident Engineer may be the best answer. As experts in A10 technologies and solutions, our engineers can provide you with highly efficient troubleshooting and optimization services to ensure you get the responsiveness you need to address daily operations and business requirements. All hours must be used continuously, with no breaks in activity after starting. Packages include project management hours for status reporting and administration: 15 hours in 450-hour package, 50 hours in 1850 package.

Account Engineering

Get greater flexibility with a dedicated Professional Services Account Engineer. The Mixed Account Engineer provides 900 hours of remote support combined with 450 hours of onsite work. You can work with your assigned Engineer on projects via internet screen sharing and phone calls, then organize onsite visits when required. This package provides support for troubleshooting and projects on an as-needed basis. The package’s hours much be consumed within one year after start from the start.

Notes: Unless included in package price, travel and expenses are charged as incurred and invoiced after project. All purchases must begin within three months of package purchase. Package must be completed within one year of purchase.