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Support Maintenance Programs

Protect Your Investment With An A10 Maintenance Program

A10 Networks offers five levels of maintenance to provide hardware, software and technical support services so you can choose the one that’s right for your business: Standard Warranty, Basic Support, Basic Plus Support, Gold Support and Platinum Support.

Support Plan

Maintenance Terms

Hardware Repair

Advance Replacement

Software Support

Technical Support

Web Support

Standard Warranty


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90 days from purchase date

Depot repair 90 days from purchase date

30 days from purchase date

90 days from purchase date

9 am - 6 pm, Monday - Friday except holidays (Local Time)

Yes 24/7

Basic Support


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1, 2, 3, 4, 5 years contract terms

Depot repair for length of contract term

30 days from purchase date

Length of contract term purchased

9 am - 6 pm, Monday - Friday except holidays ( Local Time ) for length of contract term

Yes 24/7

Basic Plus Support


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1, 2, 3, 4, 5 years contract terms

Depot repair for length of contract term

30 days from purchase date

Length of contract term purchased

24 hours/day Monday - Sunday for length of contract term

Yes 24/7

Gold Support


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1, 2, 3, 4, 5 years contract terms

Advance replacement by next business day

Length of contract term purchased

Length of contract term purchased

24 hours/day Monday - Sunday for length of contract term

Yes 24/7

Platinum Support


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1, 2, 3, 4, 5 years contract terms

4 Hour delivery Advance RMA*

Length of contract term purchased

Length of contract term purchased

24 hours/day Monday - Sunday for length of contract term

Yes 24/7

Brochure

Introducing, the A10 Preferred Service Program

Premium service available as an add-on package to A10's Gold or Platinum support offerings

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A10 Preferred Service Program

Are you looking for a more personalized level of support that will give you access to A10’s team of highly skilled network engineers? The A10 Preferred Service Program is a premium service available as an add-on package to A10’s Gold or Platinum support offerings. 

 

With the A10 Preferred Service Program, you have access to a Personal Account Manager (PAM) and Personal Designated Support (PDS), services designed to give you the highest level of support to get your network up and running with minimal downtime. 

 

See the A10 Preferred Service Program Guide to learn more about this premium service. To purchase, renew or upgrade your existing support plan, please contact your local reseller or A10 Networks Sales.

Renewal Option For Expired Maintenance Contracts

These contract renewal options apply to primary market units (those purchased through authorized channels but for which the support contact has expired).

Primary Market Unit Renewals

The policy below covers the renewal of a support contract for an A10 product purchased through the primary market (i.e. an authorized sales channel) but does not have an active and valid support contract.

 

  • If the A10 product has not had an active support contract within the last 12 months.
  • The support renewal start date begins from the date when the last active support contract expired.
  • A reinstatement fee will be assessed on any support contract that has been expired for more than 30 days.
    • The support contract must be made current by purchasing backdated support, starting from the expiration date of the last-known, valid support contract and continuing up to the current date (prorated based on expiration date, but not to exceed 12 months).
    • Forward support of at least one year must be purchased, starting from the date of reinstatement.
  • Product warranty and support contract are non-transferable, (A10 product licenses are non-transferable unless assignment is agreed to in writing in an official support transfer document from A10 Networks).

Secondary Market Unit Are Not Eligible

Secondary market units (purchased through non-authorized channels, such as eBay or Craigslist…) are excluded and therefore are not eligible for Maintenance Contract.

For more information

Please Contact an A10 Representative for More Information on Contract Renewal Process and Reinstatement Fees