For information, contact your local reseller.
A10 Networks offers five levels of maintenance to provide hardware, software and technical support services so you can choose the one that’s right for your business: Standard Warranty, Basic Support, Basic Plus Support, Gold Support and Platinum Support.
* Cloud-hosted software solutions with no hardware associated (i.e. FlexPool & Harmony Controller) does not include a 90-Day Standard Warranty.
** 4 Hour Advance Replacement must be within 225 km or 140 miles of the depot
Download Program Guide
Premium service available as an add-on package to A10’s Gold or Platinum support offerings
These contract renewal options apply to primary market units (those purchased through authorized channels but for which the support contact has expired).
The policy below covers the renewal of a support contract for an A10 product purchased through the primary market (i.e. an authorized sales channel) but does not have an active and valid support contract.
Secondary market units (purchased through non-authorized channels, such as eBay or Craigslist…) are excluded and therefore are not eligible for Maintenance Contract.
Are you looking for a more personalized level of support that will give you access to A10’s team of highly skilled network engineers? The A10 Preferred Support Program is a premium service available as an add-on package to A10’s Gold or Platinum support offerings.
With the A10 Preferred Support Program, you have access to a Personal Account Manager (PAM) and Personal Designated Support (PDS), services designed to give you the highest level of support to get your network up and running with minimal downtime.
See the A10 Preferred Support Program Guide to learn more about this premium service. To purchase, renew or upgrade your existing support plan, please contact your local reseller or A10 Networks Sales.
Please Contact an A10 Representative for More Information on Contract Renewal Process and Reinstatement Fees