Optimize Your Infrastructure, Maximize Your Investment

To maximize your investment in A10 Networks, we offer a variety of professional services, including engineering, support, customer service and business consulting. Your network team can focus on more important tasks while A10 consultants efficiently manage, maintain and optimize your A10 solutions –with the least amount of staff disruption and a minimized risk of errors. We designed our services packages to deliver savings and efficiency, and we also offer customizable statements of work. If your requirements are not listed here, please contact Professional Services and we’ll create a project scope tailored to your business needs.

Our packages offer savings and efficiency but if your requirements are not listed here, please contact Professional Services

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choose from an array of high quality, flexible remote or onsite options

Implementation Packages

Our implementation packages are based on the deliverables and activities essential to getting A10 products into production. There are several levels of engagement, depending on your needs and budget. Notes: Travel and expenses can be purchased as part of package price or charged as incurred. All hours must be used within three months of the package kick-off. Package must be completed within one year of purchase. All hours must be used continuously, with no breaks in activity after starting.

Single Install

If your team is prepared to deploy your A10 solutions but wants access to A10 support, this option is perfect. Working remotely, our consultant is available from the project kickoff through to production installation. (Note: A single install can be over several units but it can only be one configuration. If your organization has two configurations to be deployed over six units, you should purchase two single installs.)

Quick Start

This is a cost-effective option for supporting your team as it deploys your A10 solutions. An A10 consultant sets up the network configuration and guides the deployment through to installation. This package includes limited user acceptance training (UAT) and knowledge transfer.

Framework

You choose onsite or remote assistance, and this package provides you with a dedicated A10 consultant who will work with your team throughout your deployment. The A10 consultant will develop a high-level design, which will act as a guide for the configuration, the development and execution of a test plan, installation, UAT and deployment of your A10 solutions. This package also includes a knowledge transfer.

Design

This package is delivered onsite by a qualified A10 consultant and includes everything required to configure, test and deploy your solution. Our consultants use industry best practices and provide everything from design planning to diagramming your new network. This package also provides onsite training of your team, with knowledge transfer for topics specific to your deployment.

 

  Single Install Quick start
:: 24 hours
Quick start
:: 40 hours
Framework Design
  Remote only Remote or onsite Remote or onsite Remote or onsite Onsite only
Kick-off, collect requirements x x x x x
High level design       x x
Low level design         x
Lab installation       x x
Limited conversions and/or limited integration work x x x x x
Review of configuration x x x x x
Production installation x x x x x
UAT   Limited Limited x x
Cutover       x x
Knowledge transfer   Limited Limited x x
Offsite soak period monitoring         x
Estimated hours 16 24 40 80 160

 

Notes: Travel and expenses can be purchased as part of the package price or are charged as incurred. All hours must be used within three months of package kick-off. Package must be completed within one year of purchase. All hours must be used continuously, with no breaks in activity after starting.

 

Customer Success Services

Once you’ve fully installed your A10 solutions, you may want additional Professional Services to ensure optimal network performance. The following services are available.

Health Check

Our Heath Check service offers review of deployed configuration and analysis to improve monitoring. This package ensures the correct deployment and optimizations of your A10 solutions. An A10 consultant works with you and your team either onsite or remotely to determine the right approach for maximizing your investment.

SSLi Card Install

A Professional Services engineer will expertly install your SSLi card, monitor it with live or test traffic and run tests to confirm successful behaviors. The purchase of SSLi card is separate. This service can be performed onsite or you can ship your units to the closest A10 office. You are responsible for shipping costs.

14045 Upgrade

The 14045-upgrade package is designed for customers who have A10 Networks' solutions and will upgrade a current implementation to 14045 devices. An A10 Professional Services Engineer will work with your team to complete the upgrade. The purchase of the 14045 device is not included in this package’s pricing.

Enablement

The Enablement Package provides service hours that can be used when a project or need arises. To allow for the greatest flexibility, this package offers access to the expertise of an A10 consultant as needed, such as when you require assistance with troubleshooting, optimization, migrations and strategic planning either onsite or remotely. (Note: This is the only package that does not need to be consumed continuously, i.e. you can use it as you go. It is a “bucket” of hours.)

 

Package   Enablement Health Check SSLi Card Install 14045 Upgrade
Work location   Remote or onsite  
Hours   80 16 24 10

 

Resident and Account Engineer Services

Resident and Account Engineers are available to embed into your teams, working alongside them on strategic work and daily operations.

Resident Engineering

If you have limited staff to address your networking needs, a Resident Engineer may be the best answer. As experts in A10 technologies and solutions, our engineers can provide you with highly efficient troubleshooting and optimization services to ensure you get the responsiveness you need to address daily operations and business requirements. All hours must be used continuously, with no breaks in activity after starting. Packages include project management hours for status reporting and administration: 15 hours in 450-hour package, 50 hours in 1850 package.

Account Engineering

Get greater flexibility with a dedicated Professional Services Account Engineer. The Mixed Account Engineer provides 900 hours of remote support combined with 450 hours of onsite work. You can work with your assigned Engineer on projects via internet screen sharing and phone calls, then organize onsite visits when required. This package provides support for troubleshooting and projects on an as-needed basis. The package’s hours much be consumed within one year after start from the start.

 

Package   Resident Engineer Resident Engineer
Work location   Mixed All Remote Onsite Onsite
Hours   900 remote + 450 onsite 900 remote 450 1800

 

Notes: Unless included in package price, travel and expenses are charged as incurred and invoiced after project. All purchases must begin within three months of package purchase. Package must be completed within one year of purchase.

Implementation Services
Customer Success Services
Engineering Services

Extending your investment into A10 Networks

Professional Services

Customer Story

CASE STUDY: Deutsche Telekom

Deutsche Telekom

Challenge

Build a new, elastically scalable model for Deutsche Telekom’s core central-office data center optimized for performance, low latency, cost and network address translation.

The A10 Solution

Deutsche Telekom partnered with A10 Networks to develop a carrier-grade IPv4-over-IPv6 Softwire solution as a virtualized network function (VNF) to differentiate and scale cloud services. The two companies developed what is widely regarded as one of the most innovative service provider networks today.