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Our Services

Product Support Overview

A10 Networks provides technical support on products and offers a variety of support services designed to ensure that our solutions install quickly, configure easily, and operate reliably in your network. TAC's follow-the-sun support model ensures we can address your issues any time of day.

Access the Support Portal

UNDER DDOS ATTACK?

24-7 Emergency Response
CALL (888) 965-3769
or 1-408-684-6506

CRITICAL ISSUE?

Call USA and Canada:
1-888-822-7210
(1‑408‑325‑8676)

NON-CRITICAL ISSUE?

We can help.
Simply fill out our web form or contact us via email.

 

PRODUCT SECURITY

Our PSIRT team handles vulnerabilities regarding A10 products.

 

When submitting a support request, please be prepared to provide:

 

  • A detailed description of the problem, its impact, and its priority level
  • Information regarding the activity that was being performed when the problem occurred
  • The product serial number and software version
  • Configuration and/or network topology information

Customers with a valid support contract for Thunder and AX Series can download the latest software releases, receive product updates, and review technical support documentation. This portal features FAQs, product advisories, knowledge base articles, and application notes. For optimal performance, ensure A10 Networks products are running the latest software releases. For end-of-life product support, visit: ID Series | EX Series

 

New to support portal? Register here >

TAC Support Guide

Knowledge Base

 

All customers registered with SFDC have access to the knowledge portal. Once logged in, navigate to the “Knowledge” tab to search for articles.