A10 Networks and its partners worldwide are committed to your complete satisfaction. We provide a variety of support services designed to ensure that your A10 Networks systems install quickly, configure easily, and operate reliably in your network. New customers are required to register their A10 products to obtain access to support resources.
Software and Documentation
A10 Thunder Series Support Login (New customers must register)
A10 Network customers with a valid support contract can download the latest firmware versions, FAQs, application notes, and technical documents.
EX Series Support Login (New customers must register)
A10 Network customers with a valid support contract can download the latest firmware versions, application notes, technical documents, and aFleX library.
Register Your Products
Register your A10 products to obtain access to A10's Support Portal. Registered customers with valid standard warranty or support contract coverage have access to the latest documentation, firmware updates, and technical support information.
Support Guide and Programs
Technical Assistance Center Support Guide
A10's support team addresses customer issues as its main priority. A10's Technical Assistance Center (TAC), a worldwide customer service team, provides technical support on A10 Networks products, helping fulfill the company's mission to become the industry leader in both pre-sale and post-sale support.
A10 Networks offers three levels of maintenance to provide hardware, software and technical support services: Standard Warranty, Basic Support, and Gold Support.
The Virtual Application Delivery Community is A10 Networks' community portal site, designed to allow quick access to technical information. It also allows the ability to interact and discuss with other community members on product specific forums.
Note: For support queries please use the product support phone numbers or email form on the right of this page.
Contact your reseller or A10 Networks' Technical Support Center office for live support:
USA and Canada: 1-888-TACS-A10 (1-888-822-7210)
Colombia:01800-710-2176 (Landline only)
Italy: 800-875-465 (Landline only)
Japan: 81-3-5777-1996 (For Partners only)
The Netherlands: 31(0)202181289
New Zealand: 0800-452921
Philippines: 1-800-1-116-1023 (Landline only)
United Kingdom National 0330: 44-3308080096
Other International: 1-408-325-8676