How A10 Supports You
The Technical Assistance Center (TAC) provides technical support on A10 Networks products. A10 offers a variety of support services designed to ensure that your A10 Networks solutions install quickly, configure easily, and operate reliably in your network. Our team of experts is available 24/7 to address customer issues. Teamwork, expertise, and a commitment to excellence are the three pillars of A10 support. The A10 TAC’s follow-the-sun support model ensures we can address your issues any time night or day, when you need it most.
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A10 Product Security
When submitting a support request, please be prepared to provide:
- A detailed description of the problem, its impact, and its priority level
- Information regarding the activity that was being performed when the problem occurred
- The product serial number and software version
- Configuration and/or network topology information
Software and Documentation
Customers with a valid support contract for Thunder and AX Series can access the A10 Support Portal to download the latest software releases, receive product updates, and review technical support documentation. This portal features FAQs, product advisories, knowledge base articles, and application notes. For optimal performance, ensure A10 products are running the latest software releases.