Support

A10 Networks and its partners worldwide are committed to your complete satisfaction. We provide a variety of support services designed to ensure that your A10 Networks systems install quickly, configure easily, and operate reliably in your network. New customers are required to register their A10 products to obtain access to support resources.

Security Advisories »

 

Software and Documentation

A10 Network customers with a valid support contract can download the latest firmware versions, FAQs, application notes, and technical documents.
(New customers must register)

 A10 Thunder Series Support

 AX Series Support

 vThunder for Amazon Web Services (AWS)

 vThunder for Azure

 EX Series Support

 ID Series Support

 aGalaxy Support

Support Guide and Programs

 Technical Assistance Center Support Guide
A10's support team addresses customer issues as its main priority. A10's Technical Assistance Center (TAC), a worldwide customer service team, provides technical support on A10 Networks products, helping fulfill the company's mission to become the industry leader in both pre-sale and post-sale support.

Maintenance Programs
A10 Networks offers three levels of maintenance to provide hardware, software and technical support services: Standard Warranty, Basic Support, and Gold Support.

Community

VirtualADC
The Virtual Application Delivery Community is A10 Networks' community portal site, designed to allow quick access to technical information. It also allows the ability to interact and discuss with other community members on product specific forums.

Blog
How to Effectively Work with A10 Support

Note: For support queries please use the product support phone numbers or email form on the right of this page.

Product Support

Contact your reseller or A10 Networks' Technical Support Center office for live support:

USA and Canada: 1-888-TACS-A10 (1-888-822-7210) 

+/- View International Numbers

Argentina: 0800-333-0135
Argentina: 0800-333-0135
Australia: 1-800-731-740
Brazil: 0800-020-1547
China: 400-120-3575
Colombia: 01800-710-2176 (Landline only)
Denmark: 44-8455-192066
Finland: 0800-917-253
France: 0805-080308
Germany: 0800-188-8928
India: 000-800-100-4115
Indonesia: 0800-452921
Israel: 1-809-494405
Italy: 800-875-465 (Landline only)
Japan: 81-3-5777-1996 (For Partners only)
Korea: 003-0813-2777
Malaysia: 1-800-815-864
Mexico: 01-800-681-5342
The Netherlands: 31(0)202181289
New Zealand: 0800-452921
Norway: 44-8455-192066
Philippines: 1-800-1-116-1023 (Landline only)
Russia: 8-800-707-2913
Sweden: 020-889-853
Singapore: 800-852-3863
Spain: 900-804766
Switzerland: 0-800-897-972
Taiwan: 00801-85-6746
Thailand: 001-800-13-203-7375
Turkey: 90-212-4142746
United Kingdom National 0330: 44-3308080096
Other International: 1-408-325-8676