Support

A10 Networks and its partners worldwide are committed to your complete satisfaction. We provide a variety of support services designed to ensure that your A10 Networks systems install quickly, configure easily, and operate reliably in your network. New customers are required to register their A10 products to obtain access to support resources. For new deployment, configuration conversion and other projects, please contact Professional Services.

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Software and Documentation

New customers must register for Support Portal access. A10 Network customers with a valid support contract can download the latest firmware versions, FAQs, application notes, and technical documents.

 A10 Thunder Series Support

 AX Series Support

 vThunder for Amazon Web Services (AWS)

 vThunder for Azure

 EX Series Support

 ID Series Support

 aGalaxy Support

 Thunder HVA

Support Guide and Programs

PDF Technical Assistance Center Support Guide
A10's support team addresses customer issues as its main priority. A10's Technical Assistance Center (TAC), a worldwide customer service team, provides technical support on A10 Networks products, helping fulfill the company's mission to become the industry leader in both pre-sale and post-sale support.

Maintenance Programs
A10 Networks offers three levels of maintenance to provide hardware, software and technical support services: Standard Warranty, Basic Support, Basic Plus Support, Gold Support and Platinum Support.

Note: For support queries please use the product support phone numbers or email form on the right of this page.

Community

VirtualADC
The Virtual Application Delivery Community is A10 Networks' community portal site, designed to allow quick access to technical information. It also allows the ability to interact and discuss with other community members on product specific forums.

Product Support

Contact your reseller or A10 Networks' Technical Support Center office for live support:

USA and Canada: 1-888-TACS-A10 (1-888-822-7210) 

View International Numbers