Support

A10 Networks and its partners worldwide are committed to your complete satisfaction. We provide a variety of support services designed to ensure that your A10 Networks systems install quickly, configure easily, and operate reliably in your network. New customers are required to register their A10 products to obtain access to support resources.

A10 Vulnerability to "Shellshock Bash" #CVE-2014-6271 published on Sept. 24, 2014 More >
A10 Products Not Vulnerable to OpenSSL CVE-2014-0160 (Heartbleed): More >
A10 vulnerability to the MITM ChangeCipherSpec (CCS) Injection flaw (CVE-2014-0224): More >
ACOS Buffer Overflow Vulnerability Issued by NCCIC/US Cert (CVE-2014-3976): More >

Available Support Services

Software and Documentation

A10 Thunder Series Support Login (New customers must register)
A10 Network customers with a valid support contract can download the latest firmware versions, FAQs, application notes, and technical documents.

AX Series Support Login (New customers must register)
A10 Network customers with a valid support contract can download the latest firmware versions, FAQs, application notes, and technical documents.

Amazon Web Services (AWS) Login (New customers must register)
A10 Network customers can download the latest application notes, technical documents, deployment guides and more.

EX Series Support Login (New customers must register)
A10 Network customers with a valid support contract can download the latest firmware versions, application notes, technical documents, and aFleX library.

ID Series Support Login (New customers must register)
A10 Network customers with a valid support contract can download the latest firmware versions, application notes, technical documents, and FAQs.

Register Your Products
Register your A10 products to obtain access to A10's Support Portal. Registered customers with valid standard warranty or support contract coverage have access to the latest documentation, firmware updates, and technical support information.


Support Guide and Programs

Technical Assistance Center Support Guide
A10's support team addresses customer issues as its main priority. A10's Technical Assistance Center (TAC), a worldwide customer service team, provides technical support on A10 Networks products, helping fulfill the company's mission to become the industry leader in both pre-sale and post-sale support.

Maintenance Programs
A10 Networks offers three levels of maintenance to provide hardware, software and technical support services: Standard Warranty, Basic Support, and Gold Support.


Community

VirtualADC
The Virtual Application Delivery Community is A10 Networks' community portal site, designed to allow quick access to technical information. It also allows the ability to interact and discuss with other community members on product specific forums.

Blog
How to Effectively Work with A10 Support

Note: For support queries please use the product support phone numbers or email form on the right of this page.

Product Phone Support

Contact your reseller or A10 Networks' Technical Support Center office for live support:

USA and Canada: 1-888-TACS-A10 (1-888-822-7210)

+/- View international numbers


Product Email Support