24-7 emergency response to mitigate DDoS attacks and restore service

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Leverage the A10 Networks DDoS Security Incident Response Team (DSIRT) to support your organization in the event of a DDoS attack. Receive immediate assistance to help restore your system to fully functional status and ensure business continuity.

What is DSIRT?

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A10 Networks DDoS Security Incident Response Team

What is DSIRT and How it can benefit your business

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Highly specialized and CSX Cybersecurity-certified, DSIRT is available to support your organization in the event of a DDoS attack against your infrastructure.

Immediate response

Protect your business with immediate, 24-7 emergency response to stop DDoS attacks and restore service to applications and your business.

Experts to trust

Our highly specialized, ISACA-certified team is trained to handle a variety of DDoS-based security events, including the latest 1 Tbps attacks.

Shared intelligence

Gain the power of shared, anonymous intelligence collaboration. Knowledge from each event is shared globally among DSIRT to help mitigate new attack types and protect all A10 customers.

DEFEND AGAINST DDOS ATTACKS

THUNDER TPS

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Thunder TPS provides agile, efficient and network-wide protection against the full spectrum of DDoS attacks. This includes the challenging multi-vector attacks that use a combination of high-rate volumetric or network protocol attacks and more sophisticated application attacks.

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THREAT INTELLIGENCE SERVICE

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A10’s threat intelligence service uses a global knowledge base to deliver real-time protection from known bots, malicious IP addresses and potential intruders. It is continually updated to ensure accuracy and to protect networks and solutions from current and future threats. Thunder TPS customers who purchased DSIRT support or Thunder ADC and CFW customers who purchased threat intelligence can leverage the service.

Manage Your Account

DSIRT Response Time

Critical Priority

  • RESPONSE TIME: Immediate
  • STATUS UPDATE: Every 2 Hours
  • MANAGEMENT ESCALATION: Immediate

HIGH PRIORITY

  • RESPONSE TIME: Immediate
  • STATUS UPDATE: Every 2 Hours
  • MANAGEMENT ESCALATION: Immediate

MEDIUM PRIORITY

  • RESPONSE TIME: 2 Hours
  • STATUS UPDATE: Every 3 Business Days
  • MANAGEMENT ESCALATION: 5 Business Days

LOW PRIORITY

  • RESPONSE TIME: 4 Hours
  • STATUS UPDATE: Every 7 Business Days
  • MANAGEMENT ESCALATION: N/A

HELPFUL RESOURCES

Solution Briefs
Data Center DDoS Protection
Solution Briefs
Ensure DNS Resilience Against Multi-vector DDoS Attacks
Solution Briefs
Network DDoS Protection
Tech Specs
Thunder Protection System (TPS) Appliance Model Comparisons
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Contact Support Team

Please call (888) 965-3769 / 408-684-6506 to immediately connect to the DSIRT team. This service is for current A10 Thunder TPS customers only.