A10 Preferred Service Program
A10 Networks Preferred Service Program is an add-on package to A10’s Gold or Platinum support offerings. Available in two options – Preferred and Preferred Plus – the program offers personalized attention and service that expedites issue resolution and increases the availability of mission-critical business systems.
A10 Preferred Service Program provides premium service with a personalized customer experience. With A10 Preferred Service, you will have access to a Personal Account Manager (PAM) and Personal Designated Support (PDS), services that are designed to give you the highest level of support to get your network up and running with minimal downtime.