About the Author
Jim Frey is VP, Strategic Alliances for Kentik Technologies, where he is responsible for external industry relationships. Prior to joining Kentik, Jim was VP Research at industry analyst firm EMA, covering all aspects of network management tools, technologies, and best practices. Jim’s 24+ years in the sector have included executive and product roles at Micromuse, Agilent, and Cabletron. Jim can be reached at firstname.lastname@example.org and followed on twitter @jfrey80.