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A10 Home
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Support
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Maintenance Programs
MAINTENANCE PROGRAMS
A10 Networks offers three levels of maintenance to provide hardware, software and technical support services: Standard Warranty, Basic Support, and Gold Support.
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Support
Plan |
Maintenance
Terms |
Hardware
Repair |
Advance
Replacement |
Software
Support |
Technical
Support |
Web
Support |
Standard Warranty
|
90 days from purchase date |
Depot repair 90 days from purchase date |
30 days from purchase date |
90 days from purchase date |
8:30 am - 5:30 pm Monday - Friday except holidays (Pacific Standard Time) |
Yes
24 x 7 |
Basic Support
|
1, 2, and 3 year contract terms |
Depot repair for length of contract term |
30 days from purchase date |
Length of contract term purchased |
8:30 am - 5:30 pm Monday - Friday except holidays (Pacific Standard Time) for length of contract term |
Yes
24 x 7 |
Gold Support
|
1, 2, and 3 year contract terms |
Depot repair for length of contract |
Length of contract term purchased |
Length of contract term purchased |
24 hours/day Monday - Sunday for length of contract term |
Yes
24 x 7 |
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To purchase, renew or upgrade your existing support plan, please contact your local reseller or A10 Networks Sales department.
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