USER SELF-HELP SERVICE

Enable Users to Manage Passwords and Accounts - Improve Help Desk Efficiency

Ask any Help Desk Manager what the most common end user problem is and chances are, it's "password and account resets." With the number of user accounts and passwords rising and the need to increase security through tough password selection and regular password rotation intervals, users are encountering password problems much more frequently.

With IDsentrie's intuitive User Self-Help Service, employees are empowered to correct their own account and password problems, select new passwords, unlock their accounts, and synchronize information – without engaging IT engineers. IDsentrie's User Self-Help Service saves time and resources, reduces employee non-productivity and security risks, and saves companies thousands to millions of dollars annually.

• Password Management
  Empowers users with the ability to change passwords without IT support.
  
  
• Password Recovery
  Empowers users to recover from lost passwords without Help Desk support.
  
  
• Account Unlock
  Empowers users to reset locked accounts without IT support.
  
  
• Password Policy Enforcement
  Enables administrators to enforce tough password policies to improve security.
  
  
• Profile Management
  Empowers users to change account profile information without IT administration support.
  
  
• Profile and Password Synchronization
  Synchronizes user information between disparate data stores for consistency and improved usability.
  
  
• Email Reminder
  User friendly email reminder service informs users of upcoming password expiry and enforces selection of new tough passwords.
  
  

User Self-Help Service Screenshot